# Privacy Policy

## Welcome To Lust & Found

At Lust & Found, privacy isn't simply a policy. It's part of the experience.

We understand that exploration is personal. Whether you're discovering a new curiosity, stepping through a hidden door, or finding exactly what you've been searching for, your privacy, discretion, and security matter to us.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, make purchases, or interact with our services.

By using our website, you agree to the practices described in this policy.

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## What This Privacy Policy Covers

This Privacy Policy applies to information collected through Lust & Found and any services we provide directly through our website.

Personal information may include details that can identify you, such as:

- Name
- Address
- Email address
- Telephone number
- Billing information
- Shipping information
- Account information

This policy does not apply to third-party websites, businesses, or services that we do not own or control. Those parties may maintain their own privacy practices and policies.

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## Information We Collect

To provide a secure and enjoyable experience, we may collect information when you:

- Visit our website
- Create an account
- Place an order
- Subscribe to communications
- Contact customer support
- Participate in promotions, surveys, or special offers

Information collected may include:

- Contact information
- Account details
- Purchase history
- Preferences and interests
- Website activity and browsing information
- Device and browser information
- IP address and cookie information

Our servers may automatically collect technical information necessary to improve site performance, security, and customer experience.

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## How We Use Information

The information we collect helps us create a better experience for our guests and customers.

We may use information to:

- Process and fulfill orders
- Provide customer service and support
- Improve products and services
- Personalize recommendations and content
- Communicate order updates
- Send promotional offers and announcements
- Conduct research and customer feedback programs
- Prevent fraud and maintain website security
- Comply with legal obligations

By using our services, you consent to the collection, storage, processing, and use of information as described in this policy.

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## Children's Privacy

Lust & Found is intended exclusively for adults.

We do not knowingly collect personal information from individuals under the age of 18. Our products and services are designed for adult customers, and we take reasonable steps to prevent minors from making purchases through our website.

If we become aware that information has been collected from a minor, we will take appropriate steps to remove it.

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## Information Sharing & Disclosure

Your privacy matters to us.

We do not sell your personal information to third parties.

However, information may be shared when necessary to:

- Process orders and transactions
- Provide requested products or services
- Work with trusted service providers
- Comply with legal obligations
- Respond to lawful requests from government authorities
- Protect our rights, customers, and business
- Facilitate mergers, acquisitions, or business transfers

Any third parties working on our behalf are expected to maintain appropriate confidentiality and security practices.

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## Cookies & Site Experience

Like keys throughout a grand mansion, cookies help guide your journey through Lust & Found.

Cookies are small pieces of information stored by your browser that help us:

- Remember your preferences
- Improve website performance
- Personalize your experience
- Maintain shopping cart functionality
- Analyze website traffic
- Enhance security and fraud prevention

You may choose to accept or decline cookies through your browser settings. Please note that disabling cookies may affect certain website functionality.

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## Confidentiality & Security

We take reasonable precautions to safeguard your information.

To help protect personal and financial information, we utilize administrative, technical, and physical security measures designed to prevent unauthorized access, disclosure, alteration, or misuse of information.

While no method of transmission or storage is completely secure, we continuously work to maintain a safe and trustworthy environment for our customers.

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## Updating Your Information

You may request access to, correction of, or updates to your personal information by contacting us through our Contact Us page.

We will make reasonable efforts to ensure that the information we maintain is accurate and current.

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## Changes To This Policy

As Lust & Found continues to grow, this Privacy Policy may be updated from time to time.

Any significant changes will be posted on this page, and where appropriate, additional notice may be provided through the website or email communications.

We encourage you to review this policy periodically.

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## Age Verification

Certain products offered through Lust & Found are intended exclusively for adults.

To comply with applicable laws and regulations, we may require age verification before allowing access to specific products, services, or purchases.

Information collected for age verification purposes is used solely for compliance and security purposes unless otherwise authorized by you.

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## Changes To Age Verification Practices

Our age verification procedures may be updated periodically to reflect changes in legal requirements, technology, or business practices.

We encourage customers to review this Privacy Policy regularly to remain informed about how information is collected and used.

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## Our Commitment

The mansion is open. The doors are yours to explore.

From discreet transactions to secure communications, we are committed to protecting your privacy while providing an experience built on trust, curiosity, and respect.

Your journey is your own.

And your privacy remains yours as well.

 

This privacy policy sets out how this website (hereafter "the Store") uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect
We may collect the following information:

name
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect
The table below lists the cookies we collect and what information they store.

FORM_KEY
Stores randomly generated key used to prevent forged requests.
PHPSESSID
Your session ID on the server.
GUEST-VIEW
Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART
A link to information about your cart and viewing history, if you have asked for this.
STF
Information on products you have emailed to friends.
STORE
The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE
Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID
Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE
Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION
Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT
Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS
Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION
Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY
Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION
Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE
Facilitates translation of content to other languages.